What is an Ombudsman?

“Ombudsman” is a Swedish word meaning citizen representative.  In General, the Long-Term Care Ombudsman Programs provide advocacy and assistance to residents of long-term care facilities. The primary duty of an Ombudsman is to protect the rights of long-term care residents.  Residents of long term care facilities can experience problems or miscommunications related to their quality of care. Many of these individuals are elderly or frail. They may feel alone, and not seek help or not be aware that there is assistance available to them.

But there is help. Ombudsman Programs offer a way for residents and their families, as well as others, to voice their concerns and have their complaints addressed.



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  • World Elder Abuse Awareness Day June 15th

    A call-to-action for individuals, organizations and communities to raise awareness about elder abuse, neglect and exploitation.

    We hope you will join others around the world in observing this important day.